In keeping with our mission, KIWIECOSHOP does not accept returns. Returned products generate over 4 billion pounds of landfill waste per year in United States alone. During the return process, trucks burn roughly 1.6 billion gallons of diesel fuel, resulting in 15 million metric tons of carbon dioxide emissions. Thank you for being earth-friendly. If you do have any issues with your product, please email us and we will address these on a case-by-case basis.